Return & Refund Policy

Our Commitment

At Joota Bazaar Pakistan, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our straightforward return and refund policy.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Item must be in original condition (unused, unworn, with all tags attached)
• Item must be in original packaging
• Return request must be made within 7 days of delivery
• Proof of purchase (order number) must be provided

Non-Returnable Items

The following items cannot be returned:

• Digital products or e-books
• Personalized or custom-made items
• Items marked as "Final Sale"
• Items damaged due to misuse or negligence
• Gift cards

How to Request a Return

To initiate a return, follow these steps:

• Contact us at support@repclub.pk or call +92 300 1234567
• Provide your order number and reason for return
• Wait for return approval and instructions
• Pack the item carefully in original packaging
• Ship the item to our return address (provided after approval)

Return Shipping

Shipping costs for returns are as follows:

• Defective/Damaged Items: We cover return shipping costs
• Wrong Item Received: We cover return shipping costs
• Change of Mind: Customer covers return shipping costs

We recommend using a trackable shipping service for your return.

Refund Process

Once we receive and inspect your returned item:

• We will notify you via email about the status of your refund
• If approved, refund will be processed within 5-7 business days
• Refund will be credited to your original payment method (JazzCash/EasyPaisa)
• You will receive a confirmation email once refund is processed

Partial Refunds

Partial refunds may be granted in the following situations:

• Item shows signs of use or wear
• Item is returned without original packaging
• Item is missing tags or accessories
• Return request is made after 7 days

Exchanges

If you need to exchange an item for a different size, color, or product:

• Follow the return process for the original item
• Place a new order for the desired item
• We will process the refund for the returned item
• Exchanges are subject to availability

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately (within 24 hours of delivery)
• Provide photos of the damage/defect
• We will arrange for a replacement or full refund
• No return shipping costs for damaged items

Order Cancellations

You may cancel your order before it is shipped:

• Contact us within 2 hours of placing the order
• Full refund will be processed if order hasn't shipped
• Once shipped, follow the return process instead

Payment Method Refunds

Refunds are processed according to the original payment method:

• JazzCash: Refund credited within 3-5 business days to your JazzCash wallet
• EasyPaisa: Refund credited within 3-5 business days to your EasyPaisa account

Contact Us

For any questions about returns or refunds:

• Email: support@repclub.pk
• Phone: +92 300 1234567
• WhatsApp: +92 300 1234567

We're available Monday to Saturday, 9:00 AM to 6:00 PM (PKT).